Frequently Asked Questions
Everything you need to know about bringing coastal comfort to your home.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 3-5 business days. For larger furniture items or bespoke home decor, please allow up to 10 business days for delivery.
What is your return policy for home accessories?
We offer a 30-day return window for most items. Products must be unused, in their original packaging, and in resaleable condition to qualify for a full refund.
Do you offer international shipping?
Currently, Lazy Lobster Norwich primarily serves the UK market. However, please contact our support team directly for a custom quote if you require international delivery.
Are your products sustainably sourced?
Yes, we pride ourselves on curating home goods from suppliers who prioritize ethical manufacturing and sustainable materials wherever possible.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once an item has reached the dispatch stage, we are unable to make further changes.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.